e-journal

Achieving quality together: a University/Health Organization partnership to create a province-wide library service

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Abstract:
Introduction Alberta Health Services (AHS) is responsible for providing all healthcare services to
the residents of the province of Alberta, Canada, from pre-hospital emergency response to acute
inpatient care. AHS was created in May 2008 when Alberta merged twelve health authorities into one
province-wide health region. Prior to this merger, library services were delivered in a variety of
ways and were not consolidated. Before moving forward to create a province wide service, Alberta
Health Services needed to determine what services were needed, and then identify the best approach
to delivering those services. Methods An environmental scan was conducted to describe the current
state of library services. A representative sample of key stakeholders were identified and interviews
conducted. An eighteen question survey was distributed to all healthcare practitioners and physicians
in 2011, asking demographic, usage, resource preference and impact questions to determine what
services were important province wide.
Results Consultations with key stakeholders emphasized the importance of access to evidence based
information and library services to support healthcare practitioners and administrators. 1195
practitioners and physicians responded to the survey. Libraries were identified as a valued resource,
with 77% of respondents indicating they were library users. Respondents also identified electronic
resources, and ease of access to these resources as most important.
Discussion The survey and consultations provided evidence of the value of library services to Alberta
healthcare practitioners and that these services needed to be provided equitably across the province.
The collaboration with the University of Calgary was providing many of the services that
practitioners were requesting. Building on the existing relationship with the University of Calgary,
an innovative collaboration is being developed, to fulfill the common vision of delivering high quality
information services equitably to healthcare practitioners in Alberta Health Services

Keywords: Alberta, Cooperative Behaviour, Libraries, Medical, Models, Organizational, Quality
Improvement, Questionnaires

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Ketersediaan

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Informasi Detail

Judul Seri

IFLA WLIC 2013

No. Panggil

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Penerbit

Singapore : International Federation of Library Associations and Institutions., 2013

Deskripsi Fisik

IFLA WLIC 2013, Submitted on: June 12, 2013

Bahasa

English

ISBN/ISSN

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Klasifikasi

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Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU PERPUSTAKAAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

agus

Versi lain/terkait

Lampiran Berkas

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