e-journal

Businesss excellence in croatian hotel industry: results of empirical research

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This paper analyses the business excellence concept, based on the EFQM theoretical model. The model is used to assess the business excellence of hotels in the Republic of Croatia. We conducted an empirical research and paid special attention to comparison of hotels with average categorization and the highly categorized ones. This study is based on the EFQM questionnaire, which has been administered on the sample of 148 hotels, which possess more than 150 rooms. Research results indicate the present situation in the implementation of business excellence in the hotel industry in Croatia, which can, hopefully, serve as a basis for reaching some practical recommendations related to quality management.

Key words: Business excellence, EFQM model, hotel industry, Croatia

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Ketersediaan

Tidak ada salinan data

Informasi Detail

Judul Seri

DAAAM International Scientific Book

No. Panggil

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Penerbit

Austria : DAAAM International., 2013

Deskripsi Fisik

DAAAM International Scientific Book. 2013.pp 655-664

Bahasa

English

ISBN/ISSN

9783901509940/172696

Klasifikasi

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Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

TEKNOLOGI

Info Detail Spesifik

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Pernyataan Tanggungjawab

has

Versi lain/terkait

Lampiran Berkas

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