e-journal

Organizations Adoption of MyKad Initiative

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Abstract.
Malaysia has invested multi-million ringgit on the Malaysia’s Multipurpose Identity Card (MyKad)
initiative for the protection of citizens from terrorism as well as for effective and efficient
government and private sector applications. If it is not used, the initiative is wasted. For the success
of MyKad adoption, both individual and organizations need to accept this initiative. Prior studies
have been conducted on individual acceptance (e.g. Yeow et al., 2007; Loo et al., 2011); however no
study has been conducted on organization acceptance. This research investigates organizations
(such as banks, insurance companies, unit trust agencies and hotels) acceptance of MyKad
initiative. Organizations do not have MyKad; therefore, their MyKad acceptance (i.e., the dependent
variable) can only be measured by their intention to use MyKad reader for identity verification of
transactions such as opening a bank/unit trust account, making insurance claims and registering a
hotel room. The independent variables were taken from UTAUT’s (Venkatesth, 2003) four
constructs (i.e. performance expectancy, effort expectancy, social influence and facilitating
conditions) and two other variables (i.e. anxiety and perceived credibility). In this preliminary
study, fifty questionnaire samples were collected from two cities in Malaysia. The findings show
that organizations did not have a high intention to use MyKad reader because of their lack of
understanding about its benefits (performance expectancy), ease of use, social support and
facilitating conditions. Recommendations were given to increase adoption.

Keywords: National Identity Card, Biometric Verification, Smartcard Applications, UTAUT Theory,
MyKad Reader

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Ketersediaan

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Informasi Detail

Judul Seri

Communications of the IBIMA

No. Panggil

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Penerbit

: IBIMA Publishing., 2012

Deskripsi Fisik

Communications of the IBIMA. Vol. 2012 (2012), Article ID 542549, 9 pages

Bahasa

English

ISBN/ISSN

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Klasifikasi

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Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

Vol. 2012 (2012)

Subjek

ORGANISASI

Info Detail Spesifik

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Pernyataan Tanggungjawab

agus

Versi lain/terkait

Lampiran Berkas

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