e-book

Project quality management: why, what and how

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This book is a product of frustration. Quality is clearly one of the key
components of project success. Everyone talks about quality. Everyone demands
and promises quality in project implementation. But in the end, it
seems to be much mentioned and little employed. The reason why is not
difficult to identify or understand. Many quality tools — indeed many quality
books, lectures, and training sessions — seem to be oriented toward the
manufacturing domain. A discussion of methods and tools may start off
generally enough, but as soon as examples enter the discussion, they leap
right back to some kind of manufacturing environment. That may be fine
for shop supervisors, but it provides little information of relevance to project
managers who work with intellectual processes more than the action details
of production.

So where does a project manager go for guidance on how to integrate
quality into project implementation? Many years of searching have yielded
few results. There just do not seem to be any good sources that deal directly
with both quality of the project and quality of the product. Project managers
are busy people. They want answers, not a lot of Socratic questions or a lot
of theory followed by good wishes for subsequent application.

This book delivers what has been missing. It provides a background of
quality concepts and their evolution over time, but is focused on the limited
information that is necessary for project managers to understand the context
of quality. It summarizes concepts in a model of contemporary quality that
provides a unifying, big-picture view. It provides a simple framework of
specific action steps to manage project quality. It explains key quality tools
relevant to the framework and presents them in a logical order of application.
Finally, the book takes readers through a practical exercise in a management
environment that will allow them to experience an application — to do
something — not just read about one.

This book will not make you an expert on quality. It will not enable you
to lecture long and eloquently about the history and theory of quality. It will
give you an immediate hands-on capability to improve project implementation
and customer satisfaction by making quality an integral part of your
projects and the products of your projects. That is probably what really
matters anyway.

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Ketersediaan

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Informasi Detail

Judul Seri

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No. Panggil

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Penerbit

Florida : J. Ross Publishing, Inc.., 2005

Deskripsi Fisik

HD69.P75R664; 658.4′013—dc22

Bahasa

English

ISBN/ISSN

1-932159-48-7

Klasifikasi

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Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

MANAJEMEN PROYEK
MANAJEMEN MUTU

Info Detail Spesifik

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Pernyataan Tanggungjawab

agus

Versi lain/terkait

Lampiran Berkas

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