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Performance management : key strategies and practical guidelines
The overall aim of performance management is to establish a highperformance
culture in which individuals and teams take responsibility for
the continuous improvement of business processes and for their own skills
and contributions within a framework provided by effective leadership. Its
key purpose is to focus people on doing the right things by achieving goal
clarity.
Specifically, performance management is about aligning individual objectives
to organizational objectives and ensuring that individuals uphold
corporate core values. It provides for expectations to be defined and agreed
in terms of role responsibilities and accountabilities (expected to do), skills
(expected to have) and behaviours (expected to be). The aim is to develop
the capacity of people to meet and exceed expectations and to achieve their
full potential to the benefit of themselves and the organization. Importantly,
performance management is concerned with ensuring that the support and
guidance people need to develop and improve are readily available.
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