e-journal

Evaluating the impact of ERP systems in higher education

---

Purpose – The purpose of this paper is to evaluate the impacts of enterprise resource planning (ERP)
systems on user performance (UP) in higher education institutions with a view to better understanding
the ERP phenomenon in these institutions, and to determine whether or not these systems work
well in such a complex environment.
Design/methodology/approach – A quantitative methodology was used in this study and data
were collected by means of a written questionnaire. Measurement items used in the operationalization
of the study instrument were adopted from relevant prior research.
Findings – The findings indicated that system quality, task technology fit and information quality
are the most important factors that lead to better end UP. The provides evidence of the appropriateness
of extending IS models as a useful way to give more powerful insights into user aspects and
system impact.
Research limitations/implications – Although the study factors explained a large portion of the
variance in UP, there is a part of the variance that still remains unexplained.
Practical implications – Vendors and designers must consider user needs and concerns in the
design of ERP packages. Understanding user characteristics and their interaction will lead to better
benefits. For example, if ERP users are predominantly individuals with little computer experience, the
system designers should invest more in making the systems easier to use to facilitate more system
impacts and benefits.
Originality/value – There has been a general lack of awareness about the importance of evaluating
ERP systems from a user perspective. Rather, the main focus of previous studies was either on critical
factors and implementation issues and/or on user acceptance and satisfaction. This study underscores
the importance of this issue and presents some insights into the benefits of ERP systems in higher
education by taking lessons from IS theory in general.

Keywords User studies, Information systems, System quality, Management information systems,ERP systems, User performance, Higher education

---

Ketersediaan

Tidak ada salinan data

Informasi Detail

Judul Seri

The International Journal of Information and Learning Technology

No. Panggil

-

Penerbit

: Emerald Group., 2015

Deskripsi Fisik

The International Journal of Information and Learning Technology Vol. 32 No. 1, 2015

Bahasa

English

ISBN/ISSN

-

Klasifikasi

-

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

PENDIDIKAN

Info Detail Spesifik

-

Pernyataan Tanggungjawab

Asmawati/Syahrial

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar