e-journal
An m-learning framework for ERP systems in higher education
Purpose – The purpose of this paper is to investigate the factors of m-learning approaches which can
be used for enterprise resource planning (ERP) system training and to propose a theoretical framework
for m-learning of ERP systems.
Design/methodology/approach – A literature review of several theories relating to success factors
for mobile learning (m-learning) and electronic learning (e-learning) are analysed and a theoretical
framework of success factors for m-learning of ERP systems is proposed. Two field studies are
undertaken to identify the features of e-learning and m-learning systems which users enjoyed and
which related to the factors identified in the theoretical framework. The technology acceptance model
(TAM) was used to evaluate the acceptance, usefulness and perceived ease of use (PEOU) of the two
systems evaluated in the field study, the openSAP e-learning application and the SAP Learn Now
m-learning application.
Findings – The results confirmed several of the theoretical elements identified in the framework and
the m-learning system was rated positively for PEOU and perceived usefulness (PU). The findings
confirmed other studies showing the importance of the quality of course content in e-learning and
m-learning projects.
Research limitations/implications – The empirical study was limited to a small number of
participants in higher education. However, a deeper understanding of the factors influencing
m-learning for ERP systems was obtained.
Practical implications – The study provides a valuable practical contribution because the
framework can be used in the improved design of an ERP m-learning approach, which in turn can lead
to an improvement in ERP training and education programmes and ultimately ERP project success.
Originality/value – Several studies propose the use of m-learning systems. However, research related
to the factors impacting on m-learning projects for ERP system training is limited. The paper presents
original work and the results provide a valuable contribution to several theories of m-learning.
Keywords e-learning, ERP systems’ education, m-learning
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