e-journal

Principals’ perceptions of “quality” in Mauritian schools using the Baldrige framework

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Purpose – This article aims to report the findings of a research project exploring Mauritian
principals’ receptivity to the main tenets inherent in Total Quality Management (TQM). The Malcolm
Baldrige National Quality Award (MBNQA) framework (aligned with, and an outcome of, the TQM
movement) provides a set of criteria for organizational quality assessment and improvement in the
business, healthcare and education sectors. Given the imperative to improve the quality of schools in
Mauritius, this study was designed to investigate the usefulness of the widely accepted MBNQA
framework in the Mauritian context.
Design/methodology/approach – A nationwide questionnaire survey of school principals explored
the nature and strength of the Baldrige theory of relationships between leadership, systems and
processes of primary and secondary schools and the ensuing outcomes. Correlation and regression
analyses were conducted.
Findings – The findings indicate that Mauritian school leaders play a critical role in influencing
school outcomes directly and indirectly through the inner workings of the schooling system.
Research limitations/implications – The research relied on principals’ views as the unique source
of data about school leadership. The perspectives of the other stakeholders within schools, including
teachers, students and parents, should also count and would offer a richer description of leadership
reality in Mauritian schools.
Originality/value – This is the first ever study assessing empirically the notion of “quality” in
primary and secondary schools in Mauritius at the national level. It contributes new perspectives
about leadership for school improvement.

Keywords Malcolm Baldrige National Quality Award (MBNQA), Mauritian education system,School improvement, Quality education, Educational leadership, Schools, Education, Leadership

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Informasi Detail

Judul Seri

Journal of Educational Administration

No. Panggil

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Penerbit

: Emerald Group., 2013

Deskripsi Fisik

Journal of Educational Administration Vol. 51 No. 5, 2013 pp. 680-704

Bahasa

English

ISBN/ISSN

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Klasifikasi

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Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PENDIDIKAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

Asmawati/Syahrial

Versi lain/terkait

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