e-journal

Quality expectations in Thai higher education institutions:multiple stakeholder perspectives

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Purpose – The purpose of this paper is to determine the quality indicators that are suitable for
assuring quality in higher education institutions (HEIs) in Thailand, from the perspectives of students,
teaching staff, managerial staff and employers. These quality expectations are then to be compared
with the quality indicators of the Office of Higher Education Commission (OHEC) in Thailand.
Design/methodology/approach – A list of quality expectations was first established based on a
review of the literature and the OHEC quality indicators, then finalized with input from interviews
with experts and a pilot survey. Over 2,000 questionnaires were then delivered to stakeholders.
Statistical analyses of differences and factors were conducted and compared with OHEC’s official list
of quality indicators.
Findings – In terms of relative perceived importance, while the rank correlations among quality
expectations of different stakeholder groups were generally high, a correlation between students and
teaching/managerial staff was the lowest. The most important expectations of stakeholders are found
missing from the OHEC list, and several indicators used by OHEC were among the lowest ranked
items. Factor analysis also suggested a different structure for categorizing the quality indicators
compared to what is being mandated by OHEC.
Practical implications – The stakeholders’ perspectives and their priorities observed in this study
could serve as initial empirical inputs for OHEC and HEIs in developing or reviewing quality
assurance systems.
Originality/value – The paper shows that assessing and comparing similarities and differences
among multiple stakeholder perspectives can present a more comprehensive and accurate
understanding for the development of quality assurance indicators suitable for Thai HEIs.

Keywords Higher education, Quality indicators, Stakeholders, Perspectives, Thailand

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Informasi Detail

Judul Seri

Quality Assurance in Education

No. Panggil

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Penerbit

: Emerald Group., 2013

Deskripsi Fisik

Quality Assurance in Education Vol. 21 No. 3, 2013 pp. 260-281

Bahasa

English

ISBN/ISSN

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Klasifikasi

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Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PENDIDIKAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

Asmawati/Syahrial

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